After Service
Artificer product repair, return and exchange process and application form, including precautions and repair fee costs.
Free warranty service is provided against damage caused by manufacturing defects within one year from the date of purchase.
If there are issues with the metal parts of the product, please follow the steps below to apply for repair service.
Repair Instructions
- If you do not complete the warranty registration, Artificer reserves the right to evaluate the repair-related costs!
- For products that exceed the warranty period (1 year) and are a result of user damage, we will provide paid repair services depending on the situation.
- When sending product back for repair, please send the entire product and not just the part to be repaired. Requests to repair the product by sending only a single part will not be accepted.
Repair Process
- Please complete the Product Repair Form below and submit it to us
- Package the product to be repaired and be sure to include your name, address, phone number, then send it to Artificer’s head office via mail or courier service.
(currently we don’t offer pick up at convenience store for repairs)
- Recipient: Artificer Life Corp.
- Address: 3F, No. 153, Sec. 2, Chungshan N. Road, 10448, Taipei, Taiwan
- Telephone: +886 2 2581 6222
- All repairs require approximately 5-7 working days. Once completed, we will send the product back using the method of your choice and we will cover the mailing costs on our end.
Precautions
⚠Please send the product by registered mail or other parcel delivery services that allow tracking of the status of the package.
⚠ Please do not send products by regular mail, as customers must bear the risk of loss for using untraceable mail.
⚠Due to the cost of product parts and maintenance time, you will be charged relevant fees for repairing the product. The detailed fees are listed in the chart below.如下表。
(The prices listed includes the material cost and repair costs).
⚠If you have any questions, please call or contact us through the official LINE account, and our customer service staff will help you.
Product Repair Form
Product Repair Costs Table
Due to the cost of product parts and repair time, you will be charged relevant fees for repairing the product. The detailed fees are as follows:
Product | Parts | Repair Fees (single piece) |
---|---|---|
Elements Bracelet | AERO Mineral silicone bands (1.5 stars each) | NT$2000 |
Metal pendant (316L medical grade stainless steel) | NT$1000 | |
Metal pendant pin | NT$100 | |
Spring Pin (used to attach silicone band to clasp) | NT$100 | |
Bracelet Clasp (316L medical grade stainless steel) | NT$500 | |
Elements Necklace | AERO mineral silicone necklace (3 stars) | NT$4000 |
Metal Pendant (316L medical grade stainless steel) | NT$1000 | |
Necklace Clasp (316L medical grade stainless steel) | NT$500 |
Products purchased from the Artificer official website are eligible for a 7-day appreciation period (Note: The appreciation period is not a trial period). After receiving the product, if you find that the size does not match/you prefer another color/the contents were incorrect and you need to exchange it. Please follow the steps below to apply for exchange service within the 7-day appreciation period.
Instructions for Exchanges
- Members can enjoy a 7-day appreciation period (including holidays). The calculation of the seven-day appreciation period is as follows:
- for convenience stores - the first day begins the day after pickup of the package
-for home delivery - the first day begins the day after receipt, regardless of whether the buyer signs for it themselves or (building security/family member etc.) - Note! The appreciation period is not a trial period, and the product must be in a complete state before it can be exchanged.
- All international orders are final. No exchanges or returns are offered.
- Appreciation periods are not applicable to some products: Balance Point Mineral Patch, Mineralux Pure Mineral Complex.
- If your product was purchased from another channel , please contact their customer service staff to handle the exchange procedure for you. Thank you for your cooperation!
(e.g. PChome/Pinkoi/Citiesocial/CChickabiddy/Cooperating Hotels)
Exchange Procedure
- Please fill out the 「Exchange Request Form」below in full.
- Carefully package the product to be exchanged in it’s original packaging and include a note with your full name, telephone number and mailing address. Then send back to Artificer’s head office:
(currently we don’t receive product via convenience store pick-up)
- Receiver: Artificer Life Corp.
- Address: 3F, No. 153, Sec. 2, Chungshan N. Road, 10448, Taipei, Taiwan
- Telephone: +886 2 2581 6222
- 5~7 working days after we receive the product from you and confirm that there are no problems. We will send the exchanged product back using the method you specified in the form and we will cover the mailing costs on our end.
Precautions
⚠Please send the product by registered mail or other parcel delivery services that allow tracking of the status of the package.
⚠ Please do not send products by regular mail, as customers must bear the risk of loss for using untraceable mail.
⚠If you have any questions, please call or contact us through the official LINE account, and our customer service staff will help you.
Product Exchange Form
Products purchased from the Artificer official website are eligible for a 7-day appreciation period. After receiving the product, if you want to apply for a return due to product defects/delivery errors/change of mind, etc., please follow the steps below to apply for a full refund within the 7-day appreciation period.
Instructions for Exchanges
- Members can enjoy a 7-day appreciation period (including holidays). The calculation of the seven-day appreciation period is as follows:
- for convenience stores - the first day begins the day after pickup of the package
-for home delivery - the first day begins the day after receipt, regardless of whether the buyer signs for it themselves or (building security/family member etc.) - Note! The appreciation period is not a trial period, and the product must be in a complete and new state before it can be considered for return.
- All international orders are final. No exchanges or returns are offered.
- Appreciation periods are not applicable to some products: Balance Point Mineral Patch, Mineralux Pure Mineral Complex.
- If your product was purchased from another channel , please contact their customer service staff to handle the exchange procedure for you. Thank you for your cooperation!
(e.g. PChome/Pinkoi/Citiesocial/CChickabiddy/Cooperating Hotels)
Return Procedure
- Please fill out the 「Product Return Form」below in full.
- Carefully package the product to be exchanged in it’s original packaging and include a note with your full name, telephone number and mailing address. Then send back to Artificer’s head office:
(currently we don’t receive product via convenience store pick-up)
- Receiver: Artificer Life Corp.
- Address: 3F, No. 153, Sec. 2, Chungshan N. Road, 10448, Taipei, Taiwan
- Telephone: +886 2 2581 6222
Refund Process
- For payment methods which were received via cash on delivery, convenience store pay on delivery, convenience store code payment and virtual ATM payment. After the returned product is received and confirmed, the payment will be refunded by wire remittance. Please fill in the bank account number you want to receive payment in the form below.
- For payment using LINE Pay, you will receive a payment cancellation notice sent by "LINE Wallet". The refund amount will be refunded to the credit card or iPASS MONEY account linked to LINE Pay. The actual refund processing days are based on the operating hours of each bank. You can also confirm the refund in the LINE Pay transaction history.
- For payment by credit card, the refund amount will be directly refunded to the credit card you used. The actual refund processing days are based on the working hours of each bank (generally 5-7 working days).
Precautions
⚠Please send the product by registered mail or other parcel delivery services that allow tracking of the status of the package.
⚠ Please do not send products by regular mail, as customers must bear the risk of loss for using untraceable mail.
⚠If you have any questions, please call or contact us through the official LINE account, and our customer service staff will help you.