After Service

Artificer product repair, return and exchange process and application form, including precautions and repair fee costs.

Product Repair
Restricted to Elements products only

Free warranty service is provided against damage caused by manufacturing defects within one year from the date of purchase.
If there are issues with the metal parts of the product, please follow the steps below to apply for repair service.

Repair Instructions

  • If you do not complete the warranty registration, Artificer reserves the right to evaluate the repair-related costs!
  • For products that exceed the warranty period (1 year) and are a result of user damage, we will provide paid repair services depending on the situation.
  • When sending product back for repair, please send the entire product and not just the part to be repaired. Requests to repair the product by sending only a single part will not be accepted.

Repair Process

  1. Please complete the Product Repair Form below and submit it to us
  2. Package the product to be repaired and be sure to include your name, address, phone number, then send it to Artificer’s head office via mail or courier service.
    (currently we don’t offer pick up at convenience store for repairs)
  3. All repairs require approximately 5-7 working days. Once completed, we will send the product back using the method of your choice and we will cover the mailing costs on our end.


⚠Please send the product by registered mail or other parcel delivery services that allow tracking of the status of the package.
⚠ Please do not send products by regular mail, as customers must bear the risk of loss for using untraceable mail.
⚠Due to the cost of product parts and maintenance time, you will be charged relevant fees for repairing the product. The detailed fees are listed in the chart below.如下表
(The prices listed includes the material cost and repair costs).
⚠If you have any questions, please call or contact us through the official LINE account, and our customer service staff will help you.

Product Repair Form

Product Repair

Product to Repair

Warranty information

If you filled out the product warranty after purchasing, please provide registration information so that we can check it.

(Regardless of whether you have registered or not, you can submit a repair application form, and Artificer reserves the right to evaluate and proceed accordingly)

Recipient / Return Information

Product Repair Costs Table

Due to the cost of product parts and repair time, you will be charged relevant fees for repairing the product. The detailed fees are as follows:

ProductPartsRepair Fees (single piece)
Elements BraceletAERO Mineral silicone bands (1.5 stars each)NT$2000
Metal pendant (316L medical grade stainless steel)NT$1000
Metal pendant pinNT$100
Spring Pin (used to attach silicone band to clasp)NT$100
Bracelet Clasp (316L medical grade stainless steel)NT$500
Elements NecklaceAERO mineral silicone necklace (3 stars)NT$4000
Metal Pendant (316L medical grade stainless steel)NT$1000
Necklace Clasp (316L medical grade stainless steel)NT$500