FAQ Mineral Accessories
Should I wear a necklace or bracelet? How to choose the correct size?
Measuring your wrist circumference first is strongly suggested. The inner circumference of the S size bracelet is 16cm, and the inner circumference of the children's size (XS) bracelet is 14cm. If your wrist circumference is less than or equal to 14.5cm—for those who like a looser feel, choose S without fear of it falling off; and those who like a snugger fit can choose XS.
If necessary, you are always welcomed to our head office or other distribution channels to try on the products on-site. We recommend calling first to confirm whether the item (size/color) you want is in stock to avoid disappointment.
▸Further references: physical sales locations
Artificer's sports necklace is made of silicone material. It has good elasticity and is not limited by head circumference. If you still have any doubts, you can visit our office or other distribution locations to try it on for size. We recommend calling first to confirm whether the item (size/color) you want is in stock to avoid disappointment.
▸Further references: physical sales locations
The mineral functions of both products are the same, the differences are:
1.1. Different Amount of Mineral Content
Artificer accessories are graded by a star rating. The more stars, the higher the mineral content, and the more significant the function. Using the Rhythm series as an example, the bracelet is AERO® one-star, and the necklace is AERO® two-stars.
2.Where you wear the product
Whether it is a bracelet or a necklace, they are all made from the core compound of AERO TERRA® minerals. The emission of far-infrared has the effect of promoting blood circulation but this is limited to a localized area. So, we recommended choosing suitable products to wear according to the parts of body where discomfort is felt.
Or for the first-time user, you can try the BALANCE Mineral Patches, which can be applied to areas of general discomfort. If the product brings you obvious improvement to discomfort, then you can consider choosing a bracelet or necklace.
▸Further references:How to choose Artificer sports necklaces and bracelets? Selection made easy
Since the majority for L size bracelets comes from international customers in Europe and North America. Mass production is only done based on demand from international orders. Not every color of the bracelet is available in L sizes and the inventory for any particular color is not fixed. We recommended contacting our customer service and confirm your request with them.
If your desired color is confirmed after contacting customer service, just select the color you need (choose any size) when ordering on our official website, and add "Confirmed with customer service, please help arrange L size products" in the “comments/remarks” section.
The sulfur in hot springs will cause oxidation (sulfidation) of the minerals in Artificer products, affecting the mineral properties and causing the loss of product functionality. So, when enjoying and soaking in hot springs, be sure to take off Artificer products!
Please contact customer service with your issue and send the product back to our head office. The relevant departments will assist in testing whether the product functionality has failed as soon as possible.
You can wear any and all Artificer products while showering, bathing, swimming, in the sauna or while sleeping.
Yes, but since sensitivity increases during pregnancy, if you have any doubts, we recommend consulting a medical professional before use. If you are prone to edema and discomfort during pregnancy, you can use it in conjunction with BALANCE Mineral Patches. Multiple patches can be applied at one time to help relieve the discomfort during pregnancy. However, we don’t recommend applying it around the abdominal area because the growing fetus during pregnancy will cause the skin on the abdomen to become more sensitive and fragile, which may increase the risk of allergies and discomfort.
The functions of Artificer products mainly come from natural minerals and are not directly related to magnets, titanium or germanium. Wearing them together will not have any impact, and there will be no conflict with the operation of everyday watches or sports/fitness watches.
To learn more about the comparison between Artificer and magnetic products, you are welcome to read this article:Can’t tell the difference between magnetic necklaces and sports necklaces? Here’s how to spot the differences and how to choose!
Yes. However, we recommend to use medicated sore muscle patches and ointments with caution. Excessive use may lead to health issues.
For detailed reasons, please refer to:3 Principles For Correct Use Of Patches - Ministry of Health and Welfare, Food and Drug Administration
The melting point of silicone material is over 160 degrees Celsius, which is much higher than the temperature of ordinary hot water baths (about 38~40 degrees). Basically, there will be no impact on the product. Any effect to the product will mainly depend on the quality of the water you come into contact with. If the hot spring contains sulfur, it will have an impact even if the water temperature is not high.
If you want to know more about the properties of silicone, please refer to this article:Not All "Silicone" Can Be Used in Artificer Health Accessories! Let’s talk about the criteria for carefully selecting materials
Q1: How can I clean and maintain my product?
It is recommended that accessories be wiped with a dry cloth. If there is a lot of dirt, use warm water or soapy water to clean it by gently wiping it (dishwasher detergent is also acceptable).
Q2: Will the color on Rhythm bracelets and necklaces fade over time?
In order to ensure product safety, sports bracelets and necklaces use water-based non-toxic pigments (passed the European EN-71 safety inspection). The stability of water-based pigments will depend on the user's wearing habits, environments and even an individual’s sweat pH. Even if the color fades while wearing or use, it will not affect the safety to the human body and the properties of the minerals in the product.
Q3: After prolonged use, the silicone becomes sticky, what can I do to remedy this?
The above situation may be caused by being exposed to the sun for a long time or being exposed to sweat (which varies from person to person), or the product has not been worn for a long time and has not been placed in a cool and ventilated place. We recommend soaking the product in soapy water or shower gel mixed with water for a period of time and then rinse and wipe clean. This action will not affect the mineral properties of the product.
▸For general cleaning methods, please refer to the question above:"How should I clean and maintain my product?"
Q4: Does the silicone material used in the accessories attract lint easier?
Yes, this is the material characteristic of silicone itself. When the product has attracted lint, you can wash it with hand soap or shower gel (just don't soak in hot springs). Washing will not stop it from attracting lint or dirt again. When it gets dirty, just wash again.
If you want to know more about the properties of silicone, please refer to this article:Not All "Silicone" Can Be Used in Artificer Health Accessories! Let’s talk about the criteria for carefully selecting materials
It is generally recommended that there is little need for the product from infancy to 5 years old. Firstly, children at this stage will not active be in contact with much electronic products. Secondly, the wrist of children at this period is usually still too small to keep the bracelet on which may lead to the product falling off and getting lost.
As the pores of the silicone material are evenly distributed, any odors in the environment can be absorbed by the material. To get rid of any unwanted odors, you can wash it with water and place it in a ventilated and cool place for a few days to let the smell dissipate. Or you can use shower gel and water to soak the product for a period of time to absorb the odors before wiping it dry.
The Rhythm bracelets are designed to be worn on the wrist. Although some customers will wear the Rhythm bracelets on their ankles, the sizes may not be suitable to accommodate everyone’s feet or ankle.
Or you can also consider theFlorals series. This product can meet a variety of wearing styles and is suitable for any outfit.
All bracelets and neckalces undergo a silicone protection process before leaving the factory to make the surface of the bracelet more delicate and smoother to the touch. However, the silicone material itself is safe but not wear-resistant. Therefore, the silicone protective film on the outermost layer of the bracelet will gradually wear away with personal usage habits. You will not feel anything when wearing it, but the product will wear out over time. After use and wear, very small white spots may begin to appear. This is purely normal. These tiny white spots are natural mineral particles and will not affect the efficacy of the product. Please continue to wear it with confidence.
If you want to know more about the properties of silicone, please refer to this article:Not All "Silicone" Can Be Used in Artificer Health Accessories! Let’s talk about the criteria for carefully selecting materials
The natural mineral compound added to the products may differ from batch to batch owing to the differing environmental factors at the time of production. Therefore, silicone accessories produced from batches may indeed have slight color differences. Although we use strict color matching processes and machine testing data benchmarks to reduce the any color difference due to minerals as much as possible, we cannot guarantee that they will be 100% the same. Before shipment, all products will be inspected by Artificer's quality inspection department before being allowed to be packaged and shipped. Color differences will not affect the function of the product, so please rest assured when using the products.